© 2021 Trustpilot A/S. Search job titles . I’ve had a few issues when returning, losing my parcel etc. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. Do you agree with ASOS's TrustScore? I keep getting annoying platitudes. So thank you Maricar! Customer Service at Its Best!! I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. Read about their experiences and share your own! Rubbish clothes and a glacially slow returns service. Voice your opinion today and hear what 350 customers have already said. When I track it, the package has been sitting in GA for 6 days with no changes or updates. On Dec 9, I ordered a Christmas gift for my daughter in law. A free inside look at company reviews and salaries posted anonymously by employees. Full-time, Part-time English. I received the most courteous, professional and prompt help from Kristy. La commande n'a pas été envoyée car mon compte a été bloqué. My asos order 572190102 was never… My asos order 572190102 was never delivered to me and asos has done nothing to assist in resolving this. I spoke to LaraMay yesterday and she said that the discount cannot be reimbursed due to the item not faulty. Join the 289 people who’ve already reviewed Asos. Why don't other companies who make much less money have this problem? Extremely unhelpful and futile. US. They make an effort to change it.Good perks ( bonus and 40% staff discount). Still don’t have my package. | Read 81-100 Reviews out of 58,800 Good customer service as always. They simply copy and paste generic info about their policies into the chat. Visit this website asos.es. Unlimited free Next-Day Delivery for a whole year. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. | Read 25,361-25,380 Reviews out of 59,648 TERRIBLE CUSTOMER EXPERIENCE. Read about their experiences and share your own! However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. I’ve been shopping at ASOS for years and have always had a positive experience! NEVER have a "can do" attitude for the customer.2) I live in Taiwan and ordered something. Recently ordered pull ups and they came on time -delivery was specified and tracking made easyhappy with my purchases. Do you agree with ASOS's TrustScore? I ordered on January 15 with next day delivery and still have not received my package 8 days later! Read 3 more reviews about ASOS Only the latest review will count in the company's TrustScore Jennifer 1 review. asos.eu. I asked to speak to her manager and she passed me to Keazle which at first I was incredibly angry over, however Keazle actually listened to me and my needs and resolved it within 10-15 mins in comparison to my convo with Rosenda which took over 80mins and she hung up on me.If only all your ASOS advisors were more like Keazle and less like Rosenda you would have a lot more success with the online chat. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Terrible. She took the time to understand exactly what the issue was and to resolve it. Read about their experiences and share your own! Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. 61,262 people have already reviewed ASOS. Honestly, I wish I could give 0 stars and I don't even think this review should get 1. ASOS DESIGN and 850+ brands SHOP WOMEN. Online fashion giants Asos and Boohoo are set to reveal further soaring sales growth as shoppers shifted towards their platforms amid lockdown restrictions. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; United States - All Cities - Texas - Dallas-Fort Worth, TX, US Area; English. That was misleading, ASOS. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. Do you agree with ASOS's TrustScore? 541 ASOS reviews in United Kingdom of Great Britain and Northern Ireland. I believe however that it is appalling that i have to do this. Write a review Write a review Reviews 350 Write a review. I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. Atrocious Review is ASOS. | Read 44,821-44,840 Reviews out of 61,262 They make no effort to try to look into or resolve your issue. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. 1 ASOS reviews in Dublin, Ireland. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Since they’ve gone paper free with returns etc. I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way, Always get exactly what you see. There was a mix up with delivery. Friendly and helpful- sorted my issue quickly. They have refused to acknowledge that items were missing when they delivered the bag falling to pieces. it was really easy and quick. Voice your opinion today and hear what 1200 customers have already said. Answer the email immediately and really solving problem. Visit this website www.asos.dk. Useful. l do understand on this occasion you will be disappointed by this outcome. Reply. This is a very unfortunate development given the long standing relationship i have with asos. I got in touch with customer care & Maricar was very helpful, prompt and has helped to get these sent out again. Voice your opinion today and hear what 3 customers have already said. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About ASOS.com Reviews 3 • Average . 3.3 ★ ★ ★ ★ ★ 27 % Recommend to a Friend. They listen to their staff if the staff feel something should be changed. Visit this website asos.eu. Still don’t have my package. Facebook Instagram Snapchat. asos.com. 1) They can never say "yes" to you. Since the switch to using Hermes it’s been a shambles. ASOS Reviews. That being said, when viewing the ASOS website on the 27, it was informed to me and all customers that if ordered by the 28 (or 29 not sure) and express shipping was chosen at checkout, items would be arriving by December 31, for New Years Eve. I still do not have it, and have no tracking. Very satisfied with the live chat for help with an order, someone has opened my parcel and taken on of the tops, I was really upset someone could do that, and worried I would still have to pay. Who received it? Ordered clothes from here a couple of year ago and they are still in good condition. Confirmation de la création du compte et de l'envoi du chèque par mail. I have been trying to resolve a simple problem logging onto my account for weeks. Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? Filter. ASOS keeps sending me the wrong return labels. Great customer service Charlotte was very helpful with my order thank you ! Help & Information Help Track Order Delivery & Returns Premier Delivery 10% Student Discount About ASOS About Us Careers at ASOS Corporate Responsibility Investors Site Cyber Security More … Not cool. Share. SHOP MEN. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. 3.6. www. I live in Toronto, Canada. Sort. Premier Delivery. Write a review. i had promo code questions which were answered in a very timely manner :). I am emailing you from the same email address included on the account which you can easily check and you asked me after sending me 3 emails to contact you using the email in the account.You shipped me the wrong product, I want a full refund plus the cost of shipping the wrong product back($25.00). Read about their experiences and share your own! 2.3. www.asos.dk. This is a breach of online distance selling regulations. A guy name Pete or peter came after Beth and after I tried to communicate with him, he did not responded, I had to leave the chat myself unresolved. Asos got a lot of bad reviews so I wanted to state my opinion, too. The sizing is perfect for me personally and everything is good quality from their own brand. On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. Write a review. ASOS reviews (1) Great company to work for. 60,124 people have already reviewed ASOS. We have passed your comments on to the relevant business partner who will be looking into this further. Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! I have written reviews on here before. Receving items ontime with good quality. It probably doesn’t help me, but at least I can warn other people. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. They have refused to acknowledge that items were missing when they delivered the bag falling to pieces. Ireland - All Cities - Dublin - Dublin, Ireland Area; Israel - All Cities - Tel Aviv - Tel Aviv-Yafo, Israel Area; Italy - All Cities - Lazio - Rome, Italy Area; Spain - All Cities - Madrid - Madrid, Spain Area; English. These problems had a wide range, including advertising/sales issues, billing/collection issues, delivery issues, and problems with the product/service. Also wished that I was safe and keeping well. I thought that it should be automatically and I don't need to worry about money return.But all of this time my parcel was somewhere and ASOS didn't help me to resolve this problem.After few emails I received the answer from them - quote : "I am so sorry that this case is taking so long to be resolved.We are unable to raise a claim for you on this occasion because the parcel was confiscated and destroyed at the customs, the reason is that the receiver refused to pay for the customs duties and charges'Sadly we're unable to refund you for this order due to the outcome of DPD's investigation. Helpful and efficient service, prompt reply and response. Clear All. It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! All rights reserved. Thanks Nicola :). I said I have an recorded conversation of Dean telling me I would receive my discount and voucher, I sent her proof then she left the chat. asos.es. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. Ts&Cs apply. 2.8. asos.eu. A free inside look at company reviews and salaries posted anonymously by employees. It has now been over 2 months that I’m trying to return 4 separate orders. The worst delivery experience in my life!Number of my appeal is 26676860It is almost one year since I made an order there (#480043058) after it came to my country I asked to send it back. 539 ASOS reviews in United Kingdom of Great Britain and Northern Ireland. Ryan was great! I'm super happy with asos specially for costumer cerivice. And this date keeps changing every time I reach out to them. Find Reviews Filter. I spoke to an advisor called Dean and he said I cannot exchange my shoes as it’s within the policy.I asked if there were any other recommendations and he mentioned that I can get a refund and re order them. Do you agree with ASOS.com's TrustScore? Beth came back again and then left the chat while I am asking for support. One time I got a Herschel Backpack where the fabric tore after using it only once and they refunded my money and told me to keep it. The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. “Atrocious Review of ASOS” Written on: 17/01/2019 by Jamez9293 (1 review written) I fundamentally disagree with ASOS decisions in my case. J'ai créé un compte chez ASOS pour pouvoir envoyer un chèque cadeau à ma fille. Many of our ASOS clothing reviews indicate confusion and complications while trying to communicate and resolve problems. | Read 21-40 Reviews out of 60,124 Once again, thank you for taking the time to review us and we wish you the very best for your future career. ASOS customer service was not able to help me. An asset to the ASOS customer service team :). Very easy to use the chat option and helpful in solving my inquiries. 1.9 ★ ★ ★ ★ ★ 5 % Recommend to a Friend. Antonette was extremely helpful.My issue was resolved very quickly.Great service. However, I haven't had any other problems so far and always received all items ordered. I just want a returns slip and it’s taken nearly a month to organise. Asos refuses to refund nor follow up with the investigation. Check out what 32,759 people have written so far, and share your own experience. All rights reserved. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Currently emailing customer services who have no idea of the law. 58,800 people have already reviewed ASOS. Limited time only! English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. Updated 31 Dec 2020. "But in next email they wrote - quote: " As it’s been confirmed that your order was successfully delivered and signed for, as much as I would like to, we’re not able to refund you. I seem to be getting the runaround regarding my return. A free inside look at company reviews and salaries posted anonymously by employees. Thanks to her amazing customer service the experience has not put me off ordering from ASOS again! As these issues have occurred, it is fair to question the company's transparency with these and other policies listed onli… Josua provided me with a timely resolution and was polite. I keep on emphasizing that it’s very unfair and unacceptable then he eventually told me everything is handled, all I need to do is return the items then once the return has processed then they will give me 25% plus £10 voucher. Why offer next day delivery if you can’t meet that expectation. Your experience can help others make better choices. Sort. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. Plusieurs jours après, ma fille n'ayant toujours rien reçu, je contacte le service client. A lovely person and made resolving the issue an ease! But it’s always been resolved. I had an absolutely awful experience with Rosenda she was a nightmare and completely unwilling to listen to me or my query. The Best Bits. Do you agree with ASOS’s 4-star rating? Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About ASOS Reviews 350 • Poor . NEVER RECEIVED MY MONEY BACK. "How to explain this? Many customers have had problems with ASOS implementing their shipping, handling, and refund time frames. If you would like to share any more details with us, we’d encourage you to get in touch. … Write a review Write a review Reviews 3 Write a review. Another woman named Hannah came in the chat, I asked her the same question and she left the chat. Thank you! You made the mistake not me. 59,648 people have already reviewed ASOS. We’re disappointed to hear your experience at ASOS wasn’t as positive as it could have been. Things to improve. 727 ASOS reviews. I spoke to teddy and it was really quick and simple, luckily the xs was still in stock and a replacement order was done. Full-time, Part-time. Just to update 5 days on and no reply still from Asos customer service Great assistance answered my questions immediately. A free inside look at company reviews and salaries posted anonymously by employees. Nicola was extremely helpful with my returns query. 2.1. asos.es. | Read 81-100 Reviews out of 32,759 Really helpful and quick to get a refund for a missing item. I opened the item and the shoes looked worn, there was dirt around the shoe, including the sole, plus pen marks. Read 1 more review about Asos Only the latest review will count in the company's TrustScore Jeanne Sadler 2 reviews. Job Status (2) Current Employees; Apprentice; Part-time; Intern; Trainee; Contract; Full-time; Freelance; Location. experienced CS and Hassle free experience. Autonomy -They trust their staff. | Read 21-40 Reviews out of 289 07/12/2016. CANNOT SPEAK TO AN ACTUAL PERSON. 3.2 ★ ★ ★ ★ ★ 53 % Recommend to a Friend. Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview Reviews About ASOS Reviews 60,546 • Average . ASOS not interested to keep my like loyal client and make a refund , my order was $255.81 it's big money for me , and now I don't have order and I dont have money!! Anonymous in London, United Kingdom, current employee in Dec 2016. Dean said okay, return the shoes and he’ll speak to customer relations to ensure I would get my 25% plus £10 voucher. I fundamentally disagree with ASOS decisions in my case. Modern approach to everything. Genesis was very helpful and professional. I wish 0 stars was an option! Very disappointed. © 2021 Trustpilot A/S. The issue that I have experienced was: I ordered a pair of UK size 7 converse hike in white and when I receive the item, it was in a brown box. Received 2 large bags full of my order but was missing 2 items. Great customer service with quick response and reactivity ! www.asos.dk. Efficient and Prompt service via Live chat. 60,546 people have already reviewed ASOS. Got a refund and was handled well by customer service quickly. A woman name Beth came in the chat, I asked Beth why has LaraMay has been replaced, she then left the chat. Dylan was really helpful and kind. I was confused as to how to return an item using their new paperless system and she provided me with the returns slip and tracking info via my email immediately. Sort. Brilliant CC! It was an amazing experience! Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About ASOS Reviews 1,200 • Poor . Voice your opinion today and hear what 60546 customers have already said. I said I don’t want a refund because I purchased the shoes yesterday and yesterday was the last day that I could’ve applied 25% discount on the shoes plus I used a £10 voucher from my workplace that I earned to purchase the shoes. Read about their experiences and share your own! 2.5 ★ ★ ★ ★ ★ 29 % Recommend to a Friend. STUDENTS GET 10% OFF. I NEVER RECEIVED A REFUND FROM A RETURN. This is frustrating. Write a review. Sort. I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. Forward thinking. Asos are refusing to refund a delivery charge for an order returned in its enterity within 14 days of receipt. I agree with the fact that shipping takes longer than with other online shops.
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