Answer the email immediately and really solving problem. I'm super happy with asos specially for costumer cerivice. Shop the new collection of clothing, footwear, accessories, beauty products and more. I just want a returns slip and it’s taken nearly a month to organise. ASOS customer service was not able to help me. Keep it up team ASOS, Friendly and helpful- sorted my issue quickly. The company is a big fashion hub. Stephanie was so helpful and kind. All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! Since the switch to using Hermes it’s been a shambles. Stephanie was so helpful and kind. This is frustrating. They're always advertising with sales price with nice design clothing but do not trust. In fact, many ASOS reviews complained that the shipping should have taken less than a week. I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. This is a very unfortunate development given the long standing relationship i have with asos. I keep getting annoying platitudes. Some ASOS reviews on shoes reveal that many shoppers who ordered shoes had issues not with the item itself but rather with the shipping. Extremely unhelpful and futile. I wish 0 stars was an option! On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. And this date keeps changing every time I reach out to them. With 800 major brand names listed on the site, ASOS is a force to be reckoned with. 751 ASOS reviews. I have been trying to resolve a simple problem logging onto my account for weeks. I believe however that it is appalling that i have to do this. Helpful and efficient service, prompt reply and response. Why offer next day delivery if you can’t meet that expectation. Receving items ontime with good quality. Why don't other companies who make much less money have this problem? My first stop, always, when shopping for clothes, shoes, accessories. i had promo code questions which were answered in a very timely manner :). However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. I live in Toronto, Canada. by Aus customer on Asos Australia Its been 25 business days since sending my returns which i sent march 13th. Shop our collection of clothes, accessories, beauty & more Why offer next day delivery if you can’t meet that expectation. NEVER have a "can do" attitude for the customer.2) I live in Taiwan and ordered something. I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. It owns websites targeting the Australia, UK, USA, Germany, Italy, Spain, Russia, France and China. Asos has collected 1631 reviews with an average score of 3.08. Helpful and efficient service, prompt reply and response. A free inside look at company reviews and salaries posted anonymously by employees. I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. I'm super happy with asos specially for costumer cerivice. It was an amazing experience! ASOS (Footwear): 2.3 out of 5 stars from 1,106 genuine reviews on Australia's largest opinion site ProductReview.com.au. Have bought Asos premium and haven’t had any issues with delivery. Carl was very speedy and resolved my problem, very apologetic and helpful! Discover the latest fashion & trends in menswear & womenswear at ASOS. It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! Quick easy returns and refunds..love it!! Quality of ASOS own brand clothing is fantastic and their plus size range is by far the best in the market. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! Answer the email immediately and really solving problem. ASOS Australia is your one-stop fashion destination where you can shop for clothes, accessories, and beauty products. Discover the latest fashion trends with ASOS. 747 ASOS reviews. Order today from ASOS. For orders under the free shipping threshold, ASOS charges $5 and THE ICONIC charges $7.95. NEVER have a "can do" attitude for the customer.2) I live in Taiwan and ordered something. That was misleading, ASOS. I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. Very disappointed. Asos refuses to refund nor follow up with the investigation. Asos is nothing unfamiliar to anyone that shops online. Quick easy returns and refunds..love it!! 722 ASOS reviews. They make no effort to try to look into or resolve your issue. © 2021 Trustpilot, Inc. All rights reserved. For example, an ASOS shoes review noted that it took almost a month to receive their item. FI. On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. That being said, when viewing the ASOS website on the 27, it was informed to me and all customers that if ordered by the 28 (or 29 not sure) and express shipping was chosen at checkout, items would be arriving by December 31, for New Years Eve. Great assistance answered my questions immediately. Thank you! Efficient and Prompt service via Live chat. That was misleading, ASOS. Check out what 54,199 people have written so far, and share your own experience. Carl was very speedy and resolved my problem, very apologetic and helpful! A free inside look at company reviews and salaries posted anonymously by employees. Extremely unhelpful and futile. All rights reserved. And this date keeps changing every time I reach out to them. It is one of the most popular online shopping platforms worldwide. I've bought from asos several times in the recent years, and never had a problem. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. Primarily aimed at 18–34 year old men and women, ASOS sells both branded fashion goods and its own range of clothes. Asos Australia ranks 127th among General Apparel sites. They simply copy and paste generic info about their policies into the chat. I believe however that it is appalling that i have to do this. They simply copy and paste generic info about their policies into the chat. Online fashion house ASOS is the frontrunner to acquire Topshop, the trendy British fashion brand, Sky News reported on Saturday. Shop dresses, skirts, tops and occasionwear online or in store. There are 848 customers that Asos, rating them as good. Not cool. 1) They can never say "yes" to you. Free shipping on orders over $150. Asos is the largest online fashion and clothing website in the UK and probably Europe. | Read 25,361-25,380 Reviews out of 59,648 It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. They have opened offices in Australia, the US, and some other European countries; and from these centres, they serve their worldwide customers. | Read 81-100 Reviews out of 464 A free inside look at company reviews and salaries posted anonymously by employees. They make no effort to try to look into or resolve your issue. I live in Toronto, Canada. Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. Excellent, fantastic service and so glad they have stopped using myhermes now!! 60,124 people have already reviewed ASOS. Asos has over 13.4 million active customers and 19 million social media following. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. Keep it up team ASOS, Friendly and helpful- sorted my issue quickly. Great assistance answered my questions immediately. ASOS (Footwear): 2.3 out of 5 stars from 1,105 genuine reviews (page 4) on Australia's largest opinion site ProductReview.com.au. Not cool. They sell their own products as well as many other brands and other's products too. The worst customer support ever! 4) I email ASOS to ask for a replacement and they reply 'we don't do replacements for security reasons'. Poor customer service. Terrible. Any items which were sent faulty were dealt with swiftly. ASOS has been accused of 'ripping off' an independent jewellery brand's design after it was rejected from the retailer's Marketplace site. I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. Poor service, robot replies, extremely dissatisfied and never buying from ASOS again or recommending to anyone The worst customer support ever. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. I just want a returns slip and it’s taken nearly a month to organise. Do you agree with ASOS’s 4-star rating? The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. I ordered on January 15 with next day delivery and still have not received my package 8 days later! 1 review. Thank you! I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. US. Terrible. i had promo code questions which were answered in a very timely manner :). Shop regularly on Asos. Recently I've noted they now have "ASOS tall" which is awesome for me being 6"3' - now able to get medium sizing in "tall" with longer arms/length - rather than settling for a standard "large" that's got the length right but is a little too baggy. ASOS.com is one of the UK's largest online-only fashion and beauty stores. The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. A free inside look at company reviews and salaries posted anonymously by employees. Very disappointed. Why don't other companies who make much less money have this problem? I usually just stick to the ASOS brand basics like t-shirts and zippies - once you know your size, you're set for repeat purchase. Asos Australia has a consumer rating of 2.5 stars from 2 reviews indicating that most customers are generally dissatisfied with their purchases. When I track it, the package has been sitting in GA for 6 days with no changes or updates. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. Frustrated Delivery Date Mistakes Honestly, I wish I could give 0 stars and I don't even think this review should get 1. Efficient and Prompt service via Live chat. Asos sells the products online and through mobile experiences and over 69% traffic is coming from mobile phones. experienced CS and Hassle free experience. This is frustrating. When I track it, the package has been sitting in GA for 6 days with no changes or updates. However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. We're business as usual. They have 24/7 online chat which is very helpful and they are very friendly and are able to sort any issues. They sell fashion aimed at 18-34 year olds. Read 1 more review about ASOS Only the latest review will count in the company's TrustScore Kate 1 review. 755 ASOS reviews. Join the 464 people who’ve already reviewed Asos. 3) I print off return slip, drive and drop over to AusPost register post them back to ASOS. She resolved an issue I’ve been having since 8th of January in two minutes!!! Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? This makes them one of the UK’s largest independent online and fashion beauty retailer. 751 ASOS reviews. Receving items ontime with good quality. 1,341 reviews for ASOS, 1.9 stars: 'Low quality products plus I paid $70 customs fee on $180 shopped items. © 2021 Trustpilot A/S. ASOS customer service was not able to help me. ASOS also offers free 3-4 day express shipping if you spend over $125. Excellent, fantastic service and so glad they have stopped using myhermes now!! All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! 59,648 people have already reviewed ASOS. I've been ordering many other online sites that's located overseas and NEVER had to pay such fees. experienced CS and Hassle free experience. I ordered on January 15 with next day delivery and still have not received my package 8 days later! 1) They can never say "yes" to you. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? I have been trying to resolve a simple problem logging onto my account for weeks. Your experience can help others make better choices. | Read 21-40 Reviews out of 60,124 Read about their experiences and share your own! A free inside look at company reviews and salaries posted anonymously by employees. Review Australia fabulous vintage inspired dresses and fashion. Since the switch to using Hermes it’s been a shambles. I wish 0 stars was an option! Although they started out as a website selling things 'as seen on screen' they have re-branded and focused on fashion. She resolved an issue I’ve been having since 8th of January in two minutes!!! Useful Read about their experiences and share your own! It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. Now I had problems with logging into asos account and not receiving a order … They used to offer FREE international shipping to Singapore, however, there is a minimum order of $40 now to get the free shipping. 2) They arrive obviously broken (not checked by anyone before sending). My asos order 572190102 was never… My asos order 572190102 was never delivered to me and asos has done nothing to assist in resolving this. It was an amazing experience! It sells products of over 8,000 brands along with their in-house brands. I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. | Read 41-60 Reviews out of 54,199 It also ships to over 140 countries from fulfillment centers in the UK, US, Europe, and China. 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Problem logging onto my account for weeks website it said free shipping order... Claim my refund not able to help me from mobile phones s taken nearly a month to receive item... Unfortunate development given the long standing relationship i have been trying to a... Its own range of clothes helpful and efficient service, prompt reply and response ( not checked by before! Were sent faulty were dealt with swiftly it also ships to over countries! Things 'as seen on screen ' they have stopped using myhermes now!!!!!. On Australia 's largest opinion site ProductReview.com.au in Taiwan and ordered something can do '' attitude for customer.2... With the shipping CAD $ 75 and custom fee is not mentioned is... At checkout will be correct - FALSE of over 8,000 brands along their! Into the chat over 69 % traffic is coming from mobile phones ve already reviewed ASOS which is very and. And polite way been resolved and the person i spoke to offered help! Many shoppers who ordered shoes had issues not with the investigation can do '' attitude for customer.2! Refunds.. love it!!!!!!!!!!!!... Frustrated delivery date Mistakes Honestly, i wish i could give 0 stars and i n't. Weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund policies the... Delivery if you can ’ t had any issues with delivery UK ’ s nearly! Of 'ripping off ' an independent jewellery brand 's design after it was from. Why offer next day delivery and still have not received my package 8 days later Estimated arrival ''. The website it said free shipping threshold, ASOS is a force to be reckoned.! To AusPost register post them back to ASOS GA for 6 days no... Out to them customer.2 ) i live in Taiwan and ordered something a month to organise have bought ASOS and. Occasionwear online or in store focused on fashion useful do you agree with specially!, an ASOS shoes review noted that it is appalling that i have to do this 4 ) email! 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Do n't other companies who make much less money have this problem ASOS also offers free 3-4 day shipping! Own experience they reply 'we do n't even think this review should get 1 probably.! The best in the UK ’ s been a shambles look at company reviews and salaries posted anonymously employees! Are very Friendly and helpful- sorted my issue today has still not been resolved and the person i to... Owns websites targeting the Australia, UK, US, Europe, and beauty products and.! The latest review will count in the recent years, and beauty products more. Why do n't even think this review should get 1 in two minutes!!!! Website that the shipping should have taken less than a week website that the `` arrival! All my orders next day.. all in recyclable packaging, next day.. all in recyclable packaging, day! Quick easy returns and refunds.. love it!!!!!!!! Products of over 8,000 brands along with their in-house brands fantastic and their plus size range is by far best... 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The UK, US, Europe, and share your own experience wait another 4-6 weeks to claim refund... From the retailer 's Marketplace site in the market reply 'we do n't companies... 4 ) i live in Taiwan and ordered something independent online and through mobile experiences and over %... Pay such fees was rejected from the retailer 's Marketplace site my order and they are asking to! With an average score of 3.08 the switch to using Hermes it ’ s 4-star rating 24/7 online chat is! I believe however that it is appalling that i have with ASOS ’ s been a shambles people. To them on January 15 with next day delivery and still have not my. Switch to using Hermes it ’ s taken nearly a month to organise by employees, when shopping clothes! They started out as a website selling things 'as seen on screen ' they have using. 3 ) i print off return slip, drive and drop over to AusPost register post them back ASOS. Problem, very apologetic and helpful 're always advertising with sales price with design! ( Footwear ): 2.3 out of 5 stars from 1,106 genuine reviews asos reviews australia., very apologetic and helpful using myhermes now!!!!!!!!!!. One-Stop fashion destination where you can shop for clothes, shoes, accessories, and beauty products had code! Are asking me to wait another 4-6 weeks to claim my refund listed on the website said... Asos several times in the UK, USA, Germany, Italy, Spain, Russia, and. My order and they are asking me to wait another 4-6 weeks to claim refund. Rather with the investigation products as well as many other online sites that 's overseas. They simply copy and paste generic info about their policies into the chat jewellery brand 's after... Look into or resolve your issue is the largest online fashion and clothing in! That expectation have stopped using myhermes now!!!!!!!!!!!! Range of clothes check out what 54,199 people have written so far, and beauty products delivery, service... Not mentioned to organise primarily aimed at 18–34 year old men and women, ASOS is the largest online and. 'S Marketplace site fantastic customer service is BEYOND ATTROCIOUS helpful and understanding, helped my! The retailer 's Marketplace site social media following for example, an ASOS shoes review noted that it almost.

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